Refund Policy

We want you to be happy with our support. This policy explains when a refund may be available. It applies to services bought from Tech Care Assist.

Single Fix

• If we are unable to resolve the issue we agreed to work on, you may request a full refund within 7 days of the service.
• If the issue is resolved, the fee is not refundable.

Care plans (monthly and yearly)

• You can cancel a monthly plan at any time. Cancellation takes effect at the end of the current billing period.
• A yearly plan may be refunded in full within 14 days of purchase if you have not used any support. After that, refunds are calculated on the unused portion at our discretion.

What is not refundable

• Problems outside the scope we agreed with you before work began.
• Third-party costs such as hardware, parts, software licences or subscriptions.
• Issues caused by changes made to the device or account after our service.

How to request a refund

Contact us through the contact page or at riwaazonline@gmail.com with your name and details of the service. Approved refunds are returned to your original payment method, usually within 5 to 10 business days.