Email Support
- Sign-in and password recovery
- Cannot send or receive mail
- Setup on phone, Outlook or Mail app
- Spam, hacked-account clean-up
Tech trouble sorted. Email, computer and printer support in one place.
Locked out of your inbox, a PC that crawls, or a printer that says offline? Tell us what is happening and we will walk you through the fix, step by step.
- Plain-language help
- Open six days a week
- Clear pricing
Email help for the accounts people use most
- Gmail
- Yahoo Mail
- Outlook & Hotmail
- iCloud Mail
- AOL Mail
What can we help you with?
Three support areas, each handled by people who explain things clearly and do not rush you.
Computer Support
- Slow or freezing PC tune-up
- Virus and malware removal
- Windows and software updates
- Wi-Fi, backup and data safety
Printer Support
- Printer offline or not detected
- Wireless and network setup
- Paper jams and poor print quality
- Drivers, scanning and fax
Help that respects your time
- One team for three problemsNo passing you between departments when an issue crosses over, like a printer that stops after an email change.
- Plain-language guidanceWe explain what went wrong and what we are doing, so you can handle it yourself next time.
- Your privacy comes firstWe never ask for your password in an email, and we tell you what we need before we start.
- Clear pricing, no surprisesYou hear the cost before any work begins.
How getting help works
From first call to a working device in four steps.
Tell us the problem
Call or send a message. A few details about the device and error is enough.
We diagnose it
We find the likely cause and explain your options and cost.
We fix it with you
We guide you through the fix, or work with you on a secure remote session.
We check it works
We confirm everything is running properly before we say goodbye.
Questions we hear often
What does Tech Care Assist help with?
We provide support for email accounts (Gmail, Yahoo, Outlook/Hotmail, iCloud and AOL), everyday computer problems, and printer setup and troubleshooting.
Are you the official support for Gmail, Yahoo or Microsoft?
No. Tech Care Assist is an independent third-party service and is not affiliated with any email provider, computer maker or printer brand.
Will you ask for my password?
We will never ask you to email or text a password. If a fix needs account access, we explain why and guide you to enter it yourself.
How much does support cost?
You will always be told the price before work begins. See the Pricing page for our one-time and membership options.
What are your support hours?
We are available Mon–Sat, 9:00 AM – 9:00 PM. You can also send a message any time and we will reply on the next working day.
Stuck with a tech problem? Talk to a person.
Tell us what is going wrong and we will point you to the quickest fix.